The Wellbeing Hub by Teen Tips

“Mom, Dad… I don’t feel so good today. I don’t want to go to school.”

It’s a line most parents recognise. Yet the message beneath those words often goes unnoticed. Reluctance to attend school can signal anxiety, stress or a deeper need for support. When recognised early, these cues open the door to help long before a child reaches crisis.

For BACP-accredited therapist, parent coach, author and mother, Alicia Drummond, that insight reshaped her entire career.

After years of watching young people withdraw in silence while adults misread the signs, she realised the issue wasn’t children’s resilience but a lack of awareness in the environments around them. The repeated patterns across classrooms and clinics revealed the need for something beyond one-to-one therapy—a way to reach the adults shaping a child’s daily world.

Teen Tips was Drummond’s way of closing that gap and ensuring no quiet cry for help goes unheard. Her philosophy was simple.

“Tweak the environments around young people, and fewer of them will end up needing therapy,” says Drummond, CEO. “Prevention is most powerful when it reaches beyond the individual. When the environments that surround kids are steady and supportive, we give them resilience for life.”

That belief took shape in The Wellbeing Hub, Teen Tips’ online platform, which combines practical guidance, staff training and age-appropriate resources in one place. Its A to Z of Wellbeing includes activities from art and altruism to music and mindfulness, helping young people discover what steadies them and helps them thrive.

The Wellbeing Hub’s strength lies in how naturally it fits into school life. Rather than relying on rigid lesson plans, teachers can access ready-made, evidence-based materials, including wellbeing lessons and CPD training modules, as well as expert-led Q&A guides. Because The Wellbeing Hub centralises what schools usually have to source separately— resources for staff, content for PSHE lessons, and webinars for parents—teachers save, on average, an hour and a half each week and redirect that time to supporting pupils.

The Wellbeing Hub also conducts monthly webinars that offer expert insights on topics such as ADHD and confidence-building. These sessions encourage collaboration between teachers and parents, and many schools use them as a starting point for ongoing discussions that strengthen the support network around each student.

To keep families involved, The Wellbeing Hub sends schools a short graphic every Wednesday for inclusion in parent newsletters, along with a weekly calendar of upcoming webinars. These ready-to-use updates make it easy for schools to keep wellbeing conversations alive beyond the classroom. One junior school even turned this idea into weekly coffee mornings, where parents watch a short video from the Parenting Little Ones course and exchange ideas that work at home.

In another instance, for a parent whose child had recently been diagnosed on the autism spectrum, the Act for Autism course felt like a lifeline. “It was the first time I felt someone truly understood what I was going through,” they shared.

Feedback from schools and staff also echoes the same theme, stating, “The Wellbeing Hub builds confidence where uncertainty once stood.” Post-course surveys show every staff member who completed professional development training reported feeling more confident in supporting pupils. Among students, 98 percent reported that The Wellbeing Hub’s mental health course improved their ability to manage their well-being, while 99.6 percent of parents stated the parenting course strengthened their confidence at home.

The most reliable indicator is trust. Since its launch, 80 to 90 percent of schools have renewed their membership each year, and the average rose to 92 percent in 2024-25.

For Drummond, that loyalty shows that wellbeing is finally being treated as it should be.

“Wellbeing cannot be a tick-box add-on. We must take it seriously because lives are being wasted, and economies are being affected. And nobody thrives with a mental illness,” she says.

The Wellbeing Hub by Teen Tips turns that belief into action—a proactive, preventative model that helps schools, families and young people act early. Because when wellbeing becomes a shared responsibility, every environment a young person touches can become a source of strength, and that simple shift holds the power to change a generation.