Leading Inclusive and Smarter Learning

Jennifer Van Wagner, Educational Technology Manager, Ohio Northern University

I began my career in higher education at another institution with a business degree, working in the school’s testing center. Over time, I became involved in the development of our online learning sector, which introduced me to course creation and the instructional design process. That experience sparked my interest in educational technology, leading me to pursue an MBA and a certificate in eLearning and Instructional Design.

When I saw the opportunity at Ohio Northern University, I applied with the hope of contributing to the growth of their online programs and enhancing teaching technologies through my experience. After eight years at my previous institution, I transitioned into my current role, where I continue to blend strategy, empathy and innovation to support faculty and students.

Managing Technology Hurdles

The challenges in managing educational technology can be overwhelming—especially when institutions have invested in overlapping tools based on personal preference rather than strategic alignment with student needs.

My approach is to streamline and optimize our technology ecosystem with Universal Design for Learning (UDL) in mind. I focus on selecting tools that serve the broadest range of learners and reduce redundancy, ensuring that our investments truly support institutional goals and student success.

Leading with Empathy and Confidence

Empathy and creating confidence are at the core of my leadership philosophy. I prioritize understanding the needs of faculty and staff and offer continuous learning opportunities tailored to their preferences. I recently revamped this process to ensure I’m meeting the needs of students, faculty and staff.

“I continue to blend strategy, empathy and innovation to support faculty and students”

Whether it’s creating self-paced reference courses or hosting face-to-face workshops, I aim to make technology approachable and relevant. My goal is to empower educators with the confidence and resources they need to integrate technology meaningfully into their teaching. I also focus on instilling confidence in faculty to teach effectively and in staff to support that learning.

Redesigning Curriculum Through UDL

Leading curriculum redesign through the lens of UDL requires a mindset shift—it’s not just a checklist, but a philosophy of inclusive and flexible learning.

UDL equips faculty with more tools to teach effectively, prepares them for navigating future learning challenges and fosters greater student success and equity. I try to emphasize that one-size-fits-all doesn’t work in education, and UDL helps us design for the diversity of learners we serve.

Balancing AI with Foundational Skills

AI is undoubtedly the most prominent trend in educational technology. I see it as a powerful tool for creativity—enabling students to explore new ideas and helping faculty design innovative assignments, rubrics and teaching strategies.

However, I also believe in the value of foundational skills. As educators, it’s our responsibility to teach students how to use AI ethically and critically. I often remind them, “You can rely on AI, but what happens when it’s not available? Will you have the skills to troubleshoot and adapt?” Balancing innovation with core competencies will be key to preparing students for success in a rapidly evolving workforce.

Takeaways for Future EdTech Leaders

This field is incredibly rewarding—but it’s also demanding and constantly evolving. If you’re drawn to a career that challenges you to be creative, adaptive and mission-driven every day, educational technology may be the right fit.

There will be moments of frustration—when progress feels slow or when it’s hard to get buy-in. But the impact you make by advocating for learners and driving meaningful change is worth it.

What keeps me grounded is knowing that I’m helping shape better learning experiences—not for personal gain, but grounded in research, emerging trends and a genuine desire to improve outcomes for everyone.

Educational Technology

EdTech