| | AUGUST - 202319detection. In the event of a security incident, I am confident that our team has the necessary procedures and processes in place to promptly and effectively handle the situation. By recognizing potential risks and developing mitigation and response plans, we can minimize concerns and worries.Can you tell us about the latest project that you have been working on and what are some of the technological and process elements that you leveraged to make the project successful?As part of our cloud strategy, we are continuously transferring legacy enterprise systems to the cloud. Our most recent implementation is Workday for Finance. The advantages of leveraging cloud technology are evident, such as reduced infrastructure overheads, modern interface design with usability at the forefront, and a focus on adding business value through product configuration rather than customization. Effective project management and methodologies are critical to project success. While staying on schedule and within budget are essential markers of success, other factors also need to be considered, such as verifying that business requirements have been met, implementing process improvements and automations, providing better self-service, and aligning outcomes with the university's strategic direction. Adopting an agile approach to project management has proven helpful in identifying requirements via user stories and quickly adapting to core business requirements or changes. Change management is a crucial element of any project, and it is essential to ensure that the project team and the university's user community embrace the considerable change that a new enterprise system introduces. Focusing on this and understanding the principles of effective change management and implementing them accordingly can improve buy-in, minimize surprises, and ensure a successful launch of systems.Which are some of the technological trends which excite you for the future of the Education space?In recent news, artificial intelligence (AI) and chatbots have garnered significant attention. As someone who has been intrigued by this area for several years, the potential is exciting. A few years ago, we launched our first AI chatbot to enhance the student experience by streamlining operational questions and support. When we can predict potential administrative barriers for students and provide a simple way to navigate those, students can focus on their studies. Providing user-friendly self-service is paramount in the information age where access to information is vital. By identifying how AI can positively impact student experiences and incorporating it, we can gain a competitive advantage. Nevertheless, there are also concerns with AI's use and rapid advancement. As with any technology, it has the potential for good or bad. It is important to have thoughtful discussions about the positive and negative impacts of emerging technologies like AI. Change management is a crucial element of any project, and it is essential to ensure that the project team and the university's user community embrace the considerable change that a new enterprise system introducesQUICK BYTESThe global education apps market is expected to exhibit a CAGR of 25.1 percent during 2023-2028.
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